Free shipping on purchases over 7,700 yen (tax included)

Refund policy


Return (refund / exchange) h3>

We strive for perfection in our products, but if a defective product arrives, sorry to trouble you, but within 3 business days. Please contact us, attach a photo showing the situation to the returned product, and return it within one week. Shipping fee We will promptly replace it with a non-defective item at our expense. In addition, we may not be able to accept exchanges, such as being unable to arrange the same product. In that case, please note that it will be refunded. In addition, the following items are not accepted for returns or exchanges due to the nature of the product. p>

・ Sale items (both product body and shipping fee)
・ Foods
・ Products after use p>

Cancellation due to customer's convenience after payment ・We do not accept returns. p>

E-mail p>

Return address
231-0006 4-43-403 Minaminakadori, Naka-ku, Yokohama
otonoma Ltd. p>

Person in charge
cafenoma Online Store Customer charge p>